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Tasks, Leads, Delegation and Opportunities: Salesbox’s dictionary part 1

The Salesbox CRM dictionary part 1


– What differentiates a Lead from a Contact?

– What is Delegation and,

– When should you convert a Lead to an Opportunity?

This is the Salesbox CRM dictionary part 1, here to set uncertainty straight.


Tasks are things you need to do.

There are 3 types of tasks:

1) Regular Tasks are Tasks you create

2) Delegated Tasks are Tasks someone in your team asks you to do

3) Prioritized Tasks are ones created by Salesbox. These are reminders to book activities that will increase the progress in your sales process. You get them when Salesbox see that you fall behind according to your regular performance*

*If you don’t perform Prioritized Tasks within time, Salesbox will remove them from your Task list and put them in the Delegation list. Why? Because if you for any reason don’t complete the Task within time, someone needs to do the Task to prevent it from falling through the cracks. Salesbox therefore reminds the team to help and collaborate.


A Lead is someone you have identified by name with the goal to identify their true interest in your product or service.

A Lead in Salesbox requires you to connect a Contact. Why?

The philosophy is that a Lead is serious enough to require a Name and Contact information. Connecting Contacts to Leads also makes it possible to easily convert Leads to Opportunities and track Leads for follow-up purposes.

If you haven’t yet identified the name of the Lead or, if you don’t think it is yet worth the little effort of Adding the Lead as a Contact; create a Task with the Focus to Qualify Lead





Delegation for greater Collaboration!

Delegation is an open ticket list for Tasks and Leads.

There are 3 ways a Lead or Task can end up in the Delegation list:

1) Someone Creates a Task or Lead and Delegates the item without selecting a specific recipient

2) When you Delegate a Task or a Lead to someone and they Declines your help request

3) When a Prioritized Task hasn’t been acted on before the deadline. These Tasks are, as mentioned above, created by Salesbox to help the Sales team move forward on active Opportunities.


An Opportunity is where you have confirmed the Lead wants to buy a product/service similar to what you can provide and the Lead want to buy within your usual timeframe for closing a sale. In Opportunities you apply more structure (one of your Sales processes*) to try to Win the Deal.

The Opportunity list is your Pipeline. At the top of this list you will find the Missing Opportunities bar

The Missing Opportunities bar calculates, based on your pipeline and previous performance, how many new Opportunities you need before a certain date, in order to reach your Sales target. The bar changes color based on how you progress with respect to the deadline. The Green bar indicates that you have reached your Sales target. The yellow bar indicates you are on track and there is a high probability to reach the sales target if you stay on track. The red bar indicates you’re most likely going to miss your sales target.

*Sales processes are needed to bring structure to Opportunities. Thanks to sales processes the sales reps. know what to Focus on. This way they can move forward and try to Win the Opportunity. When updating sales progress in Salesbox the weighted value is increased automatically, this erases the guesswork and creates consistency and reliability in forecast reports.

Article by:

Max Steén

Community manager & Co-founder of Salesbox

email: friend@salesboxcrm.com

Skype-ID max_steen.

Phone: +46 709 555 056

Please email me to schedule a one-on-one session with one of our sales reps.